Client Advisor ECI Santander
For our store in ECI Santander we're looking for a Part Time Client Advisor (30h), English and Spanish speaking to cover a sickness leave.
Job Responsibilities include, but are not limited to:
- Act and think of the customer and their experience first, to have a deep understanding of their wants, needs and expectations.
- Welcome and assist each customer by providing them with an excellent in-store experience at all times.
- Master storytelling and the art of asking interesting questions.
- Create a genuine long-term bond with customers by making them feel that the experience is really about them.
- Effectively deal with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership in the sales area, to drive individual and team objectives and take ownership of sales results.
- Proactively engage in cross-selling with all Departments and maximize sales opportunities in order to achieve individual sales target and KPIs.
- Demonstrate brand and product knowledge.
- Manage payment transactions, including returns, refunds, distance selling and tax exemption, in a timely and accurate manner.
- Ensure and maintain the high standard of shop and visual display, complying with company operational guidelines and stocking procedures.
- Contribute to ensuring a high level of security and be vigilant in preventing product theft, including the labelling of garments and merchandise in the shop.
- Think innovatively about how we can improve and generate new ways, keep abreast of new fashion trends and competition.
- Develop and nurture meaningful and loyal relationships with customers through personal connections and CRM initiatives.
- Manage and drive sales by understanding customer desires and create a crafted customer experience to achieve the best sales results.
#LI-AR #DSL
Location:Gijon, ES
Employment Type: Part Time
Function: Retail
Seniority: Professional