Client Advisor Fuencarral (20H)

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

For our store in Fuencarral store we're looking for a Part Time Client Advisor (20h), English and Spanish speaking.

Job Responsibilities include, but are not limited to:

• Act and think of the customer and their experience first, to have a deep understanding of their wants, needs and expectations.
• Welcome and assist each customer by providing them with an excellent in-store experience at all times.
• Master storytelling and the art of asking interesting questions.
• Create a genuine long-term bond with customers by making them feel that the experience is really about them.
• Effectively deal with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership in the sales area, to drive individual and team objectives and take ownership of sales results.
• Proactively engage in cross-selling with all Departments and maximize sales opportunities in order to achieve individual sales target and KPIs.
• Demonstrate brand and product knowledge.
• Manage payment transactions, including returns, refunds, distance selling and tax exemption, in a timely and accurate manner.
• Ensure and maintain the high standard of shop and visual display, complying with company operational guidelines and stocking procedures.
• Contribute to ensuring a high level of security and be vigilant in preventing product theft, including the labelling of garments and merchandise in the shop.
• Think innovatively about how we can improve and generate new ways, keep abreast of new fashion trends and competition.
• Develop and nurture meaningful and loyal relationships with customers through personal connections and CRM initiatives.
• Manage and drive sales by understanding customer desires and create a crafted customer experience to achieve the best sales results.

#LI-AR #DSL

If you:

• Previous experience in sales functions; experience in structured Luxury Fashion/Retail companies is an asset.
• Passionate about Retail, Customer Service and commercial mindset.
• Excellent knowledge of the luxury sector and product sensibilities
• Strong communication skills.
• Willingness to grow in the organization; willingness to relocate is an asset.
• Digital awareness and openness to new ways of working.
• Are a Brand Ambassador that has a passion for premium denim and Diesel culture.
• Have fluent in English and Spanish, the knowledge of a third language will be considered a plus.

Other information
Hours: Part Time, 20h. Availability to work on shift from Monday to Sunday. and extend the working hours during some periods.