Client Advisor Paseo de Gracia

For our Flagship in Paseo de Gracia we're looking for a Part Time Client Advisor (25h), English and Spanish speaking.

Job Responsibilities include, but are not limited to:

• Act and think of the customer and their experience first, to have a deep understanding of their wants, needs and expectations.
• Welcome and assist each customer by providing them with an excellent in-store experience at all times.
• Master storytelling and the art of asking interesting questions.
• Create a genuine long-term bond with customers by making them feel that the experience is really about them.
• Effectively deal with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership in the sales area, to drive individual and team objectives and take ownership of sales results.
• Proactively engage in cross-selling with all Departments and maximize sales opportunities in order to achieve individual sales target and KPIs.
• Demonstrate brand and product knowledge.
• Manage payment transactions, including returns, refunds, distance selling and tax exemption, in a timely and accurate manner.
• Ensure and maintain the high standard of shop and visual display, complying with company operational guidelines and stocking procedures.
• Contribute to ensuring a high level of security and be vigilant in preventing product theft, including the labelling of garments and merchandise in the shop.
• Think innovatively about how we can improve and generate new ways, keep abreast of new fashion trends and competition.
• Develop and nurture meaningful and loyal relationships with customers through personal connections and CRM initiatives.
• Manage and drive sales by understanding customer desires and create a crafted customer experience to achieve the best sales results.

#LI-AR #DSL