Descripción de la compañía
Descripción del puesto
Job Responsibilities include, but are not limited to:
- Act and think of the customer and their experience first, to have a deep understanding of their wants, needs and expectations.
- Welcome and assist each customer by providing them with an excellent in-store experience at all times.
- Master storytelling and the art of asking interesting questions.
- Create a genuine long-term bond with customers by making them feel that the experience is really about them.
- Effectively deal with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership in the sales area, to drive individual and team objectives and take ownership of sales results.
- Proactively engage in cross-selling with all Departments and maximize sales opportunities in order to achieve individual sales target and KPIs.
- Demonstrate brand and product knowledge.
- Manage payment transactions, including returns, refunds, distance selling and tax exemption, in a timely and accurate manner.
- Ensure and maintain the high standard of shop and visual display, complying with company operational guidelines and stocking procedures.
- Contribute to ensuring a high level of security and be vigilant in preventing product theft, including the labelling of garments and merchandise in the shop.
- Think innovatively about how we can improve and generate new ways, keep abreast of new fashion trends and competition.
- Develop and nurture meaningful and loyal relationships with customers through personal connections and CRM initiatives.
- Manage and drive sales by understanding customer desires and create a crafted customer experience to achieve the best sales results.
Perfil
- Previous experience in sales functions; experience in structured Luxury Fashion/Retail companies is an asset.
- Passionate about Retail, Customer Service and commercial mindset.
- Excellent knowledge of the luxury sector and product sensibilities
- Strong communication skills.
- Willingness to grow in the organization; willingness to relocate is an asset.
- Digital awareness and openness to new ways of working.
- Are a Brand Ambassador that has a passion for premium denim and Diesel culture.
- Have fluent in English and Spanish, the knowledge of a third language will be considered a plus.
Other information
Part Time, 30h: one for a sickness leave and the other one on a permanent basis.
Part Time 20h: to cover vacation periods.
Availability to work on shift from Monday to Sunday and a flexible schedule during summer period.