Customer Experience Associate With French Language

Customer Support Specialist – Financial sector – with French Canadian language

This is an exciting opportunity to join an award-winning Company as a Customer Support Specialist to support a client in the Financial Sector. There is no better time to join this growing team while working remotely from the comfort of your home.

Would you consider yourself a well-rounded individual that enjoys dealing with people? Are you looking for a challenging position that will draw upon your attributes, skills and experience?

As a Customer Support Specialist, you will be the first point of contact for customers with questions related to the financial sphere, representing a leading company in the financial sector. You will ensure that you offer a high-quality service to all customers who require assistance.

Financial Sector
Contract: 6-month Fixed Term Contract
Training: Provided & Paid, 1 week, Mo-Fr from 14-00 till 23-00 CET
Hours of work: from 14-00 till 23-00 CET, Monday-Friday
Location: Remote in Spain – from home anywhere in Spain

Essential skills:

• Excellent customer service skills, with a good grasp of understanding customer’s needs by asking appropriate probing questions and a desire to deliver great customer service.
• Being able to adapt and work in a fast-paced environment.
• Self-management skills and the ability to be productive independently of the team and leadership.
• Excellent verbal, written, grammar and interpersonal communication skills in French & English.
• Strong attention to detail, and the ability to communicate in a clear and simple manner, with a proper dose of empathy. A patient, exceptional listener who enjoys problem solving and educating others.

What you’ll be doing:

• Provide excellent customer service over the phone, by solving the queries and problems of the customers. Also search for solutions of complex cases.
• Follow our client’s and Conduent’s policies as well as any applicable legal requirements.
• Improve own knowledge, as well as contribute to improving the database and processes to continue providing ideas or suggestions.
• Understanding customer care and apply to all customer touch points.
• Share knowledge gained with team through effective knowledge transfer.
• Resolve high level complaint issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner.

Requirements:

• High school level or equivalent.
• French Canadian Fluent/Proficient + very good English.
• Availability to work from Monday to Friday with non-standard hours 14-00 – 23-00
• Have legal authorization to work permanently in the country without the need for visa transfer or visa sponsorship
• Have previous experience in office work/customer service or affinity for the type of work.
• Ability to successfully pass a criminal background check.
• Interest in working from home.
  

What you get:

• Competitive salary.
• Opportunities for professional growth.
• Benefits for employees such as great discounts on health insurance.
• Excellent working environment.