DirecciónOur client
Our client is working with companies that belong to the top 500 business companies in the sectors IT, telecommunications, ecommerce, automotive, and financial services.
They are a multicultural company collaborating with employees from over 29 different nationalities. They offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.
Your role as a Supervisor :
- Give agents feedback on their individual performance preferably on a weekly basis to improve and motivate their daily work
- Motivate as a team leader controlling turnover and retaining potential and motivated team members
- Organize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes
- Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)
- Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics
- Organize schedule
- Updating agent s details in the system.
- Offer support in critical problems.
Requirements
- Native Dutch and a strong level of English
- Working knowledge of IT Platform, equipment, and applications : Windows / MS Office / internet configuration
- Business knowledge and commercial awareness
- Strong communication skills
- Ability to implement and manage change
- Follow the security rules of the company
Hace 8 horas
