DirecciónJob Description
Conducts service, repair and / or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.
Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system.
May develop new customer service / product agreements. Responds to customer support calls within an assigned territory.
Job Requirements :
- A few years of Service Desk experience within an international environment.
- Experience in Servicing and Installing Equipment, Computers, Software and Broad technical IT knowledge in the end-user area and a basic understanding of network and server technologies.
- Strong service oriented attitude.
- Solid communication and interpersonal skills with a focus on listening and questioning skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
Operating Company : DEXIS
DEXIS
Hace menos de 1 hora
