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AXAVer más

addressDirecciónBarcelona, Barcelona provincia
CategoríaRecursos humanos

Descripción del trabajo

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JOB ENVIRONMENT

In the Process Excellence team, we use agile ways of working to deliver, manage and continually improve our standardised global IT Service Management Processes.

With 21 processes in scope (so far live with 9) - including Service Level Management there is a lot to do and we are expanding the team accordingly.

POSITION MISSION & MAIN ACTIVITIES

AXA GO strategic priorities include improving operational excellence and simplification. As a Global Process Specialist in AXA GO you will support the Global Process Owner (GPO) for Service Level Management to actively contribute to this important priority.

Main Activities

In Operations Mode :

Participate fully in the SLM community

Manage the review and adjustment of the process documentation coming from either process improvements or changes to standard templates

Support the creation and be responsible for the publishing of any knowledge articles necessary to support the process deployment

Deliver all process KPI and efficiency reporting as necessary

Manage any agreed Silva enhancements for the process (definition, testing, deployment information)

Ensure existing rules on setting SLAs up in Silva are adhered to

Contribute to PAS (Process Adherence Survey) initiatives

Give support / training to operational teams / new joiners for the correct implementation of the process

Support GPO in all necessary Governance Boards, including development of the necessary inputs (board pack) and outputs like minutes / actions / plan updates

Support yearly SLA review and update process related to New Contractual Framework update

Assist on the interface to GSC office in topics related to global QoS dashboard

Your Profile

PROFILE, SKILLS & COMPETENCIES

Technical Skills

Problem Solving

Quality Management

Expert user of ServiceNow

Working knowledge of IT Service Management

Fluent English (written and spoken)

MS Excel, Powerpoint, Word

Agile methods (scrum, Kanban, design thinking (UX) and tools (Jira)

Soft Skills

Agility & ability to learn

Collaborative working

High level of pro-activeness and taking initiative

Strong analytical and problem-solving skills, numerical insight, ability to think of new solutions ( outside of the box );

rigor in fact base / data analysis

Active listening

Pragmatic thinking

Excellent communication skills

Strong attention to detail

Prioritisation and planning skills

Experience

Actively worked with global IT Operational teams

Preparation and delivery of training

Remote working environment

Understanding of IT Service Management / ITIL foundations level

1-3 years of relevant working experience (process design, measurement and improvement, working with process frameworks and standards, working in a global organisation)

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community.

Inclusion and diversity link closely with our values, and together we’re nurturing a culture of

respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive.

You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives.

This is your chance to build the tomorrow you want. Know you can.

About the Entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action :

  • State-of-the-art Data Technology to drive customer experience
  • State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
  • High-Performing Global Team for stronger partnerships with AXA entities

What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

Hace 3 días
Refer code: 264405. AXA - El día anterior - 2023-10-23 09:25

AXA

Barcelona, Barcelona provincia
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