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Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes.
Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls.
Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control.
Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.
Working at NTT
Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world.
Although the Dimension Data brand was retired in some parts of the world in , it remains well recognized in the Middle East and Africa.
Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
The Incident Response Specialist role requires strong technical skills, deep knowledge of cybersecurity principles and technologies, and the ability to work in a fast-paced, high-pressure environment.
The Incident Response Specialist plays a crucial role in coordinating and providing technical support to resolve cyber defence incidents across our managed client base.
The Incident Response Specialist is responsible for analysing incident data, identifying vulnerabilities, and recommending remediation actions.
The Incident Response Specialist performs log file analysis, triages incidents, conducts trend analysis, and handles real-time Incident Response tasks.
The Cybersecurity Incident Manager tracks and documents incidents and publishes reports.
Key Role Responsibilities :
1. Incident Response Lead
2. Quotations and cost management of all incidents
3. Client environment recovery post security incident
4. Problem analysis, investigation and diagnosis
5. Perform advanced issue analysis and resolution
6. Address major security incident escalations
7. Identifying underlying causes of security incidents and preventing recurrences
8. Developing workarounds or other solutions to security incidents
9. Submitting change requests to change management as required to eliminate known problems
10. Document known error / possible solution and knowledge articles
11. Compile reports for Security Incident resolution and closure
12. Understand and influence client operating models
13. Vendor Management during incidents and escalations
14. Take the service schedules & SLAs developed through the value proposition development phase, develop them to contract quality and deliver them for inclusion in the schedules of the master services agreement
15. Drive validation processes by obtaining sign-off from technical, service and financial profiles
16. Understand and influence client operating models
Key required skills :
1. In-depth knowledge of the NIST Cybersecurity Framework
2. Critical-thinking and root-cause-analysis skills
3. 5 years + in an client facing services orientated role required
4. In-depth knowledge of both perimeter and endpoint security technologies
5. In-depth understanding of networking technologies such as Cisco, Palo Alto, etc.
6. In-depth understanding of commercial backup offerings of the major vendors. For example, Veritas NetBackup, Commvault, Veeam etc.
7. Experience with various Microsoft Server versions
8. Experience with VMware virtualization technologies and principles
9. Experience with storage area network technologies
10. Experience with Active Directory, DNS, DHCP, and group policy concepts
11. Good understanding of Continuity Infrastructure services and their limitations
12. In-depth knowledge of ITIL and Project Management Techniques
13. ITIL foundation v3 / v4 certification an advantage
14. A+ and N+ Certification an advantage
15. Excellent time management and organizational skills to keep track of multiple problems
16. Extremely high attention to detail
17. Demonstrate strong interpersonal and communication skills at a senior management level
18. Able to manage relationships with peers and managers
19. Experience with managing vendors required
20. Serve as a mentor to less experienced team members
21. Positive team player attitude with excellent verbal and written communication skills
dimensiondatacareers
Skills Summary
Communication, Data Analysis, Incident Management Process, Information Technology (IT) Infrastructure, Information Technology (IT) Services, Problem Management, Problem Solving
What will make you a good fit for the role?
Remote Type :
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
