DirecciónWondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Work Flow IT Solution for Beckman Coulter Diagnostics is responsible for delivering an exceptional technical hardware & software support for Beckman Coulter’s customers using our current and upcoming Workflow IT Solutions product lines. This position is part of Service Brazil located in Baueri, Sao Paulo - SP and will be a hybrid position. Getting the opportunity to be remote, in the office and at customers on-site. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Field Service Team and report to the Service Manager Brazil and IT Business Commercial , this role will have the opportunity to translate your customers' workflow into IT solutions, generating tangible operational gains with high added value, will also have the opportunity to contribute to projects from conception to final delivery, and actively participating in new IT launches —read on.
In this role, you will have the opportunity to:
Provide exceptional technical hardware & software support for Beckman Coulter’s customers using our current and upcoming Workflow IT Solutions (WITS) product lines.
Provide technical support via phone, email and in the field to engineers, technicians, and product support personnel by diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Assist Call Technical Specialists (CTS) in timely responses of customer queries and be accountable for the timely delivery of related product MODS.
Attend customer Managed Service reviews where required/advised and build strong relationships with key IT stakeholders within hospitals.
Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
The essential requirements of the job include:
Strong knowledge of general IT aspects (Networking, Security, HL7, ASTM) and Server/Client relationship concepts and Laboratory Workflow: LIS, transportation device, middleware, instrument sampling, storage, archiving and reflexes/reruns/dilutions
Knowledge and understanding of laboratory practices, including a background knowledge of clinical chemistry/immunoassay or hematology combined with a sound understanding of quality expectations.
Experience in the Medical Diagnostics industry, Laboratory Biomedical experience preferable.
Experience of laboratory IT & ideally Automated solutions.
Bachelor’s degree with 5 + years & Must be fluent in English language
It would be a plus if you also possess previous experience in:
Ability to communicate effectively with team members, management, and customers.
Ability to work independently, with minimal direct supervision.
Ability to lead projects.
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
