DirecciónWe are looking to hire a driven Intern Salesforce Business Analyst to join our vibrant team at Celonis in Madrid Community of Madrid
Growing your career as a Full Time Intern Salesforce Business Analyst is a great opportunity to develop competitive skills.
If you are strong in persuasion, people management and have the right initiative for the job, then apply for the position of Intern Salesforce Business Analyst at Celonis today!
The Team: The Customer Support Organization at Celonis strives to be a world-class support organization by providing exceptional assistance to our customers in navigating and optimizing their technical software experience. With a commitment to excellence, our dedicated team of experts ensures prompt and effective resolutions, elevating Celonis users' satisfaction to new heights. The Role:As Salesforce Business Analyst Intern for the Customer Support organization, you will support the day-to-day needs of the support engineers who are using the tool. Additionally, you will manage end-to-end QA testing, bug identification/reporting and enhancement requests. The work you’ll do: ⦁ Collaborate with the customer support teams to understand their workflow, processes, and pain points within Salesforce. ⦁ Work closely with customer support leadership to gather and document detailed requirements for Salesforce enhancements. ⦁ Submit identified enhancements to the CRM team including detailed requirements/user stories. ⦁ Monitor the customer support tools slack channel and provide ongoing support and troubleshooting assistance to engineers, ensuring their effective utilization of Salesforce Capabilities. ⦁ Submit any found bugs to the CRM team for resolution and alert the CS engineers about the bug and any suitable workaround and ETA for resolution. Follow the bug through resolution, perform appropriate QA testing and alert the engineers once the bug has been resolved. ⦁ Perform QA testing in both staging and production environments pre and post release and report any issues to the CRM team as required. ⦁ Develop and deliver enablement / training session for new/updated functionality. The qualifications you need: ⦁ Pursuing a Bachelor’s Degree in Computer Science, Information Systems, or related field. ⦁ Interest/experience in either IT Service Management or Customer Support ⦁ Interest/understanding of ITIL or support processes in a technology-related environment. ⦁ Interest/knowledge of Project Management methodologies (Scrum, Agile, PMI, etc.) ⦁ Excellent problem-solving skills, with the ability to identify and implement effective solutions. ⦁ Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders. ⦁ Strong leadership and project management skills, with the ability to manage bug fixes and enhancement requests from identification through completion/resolution. ⦁ Ability to influence without authority across a services team. ⦁ Knowledge of Salesforce Service Cloud, Jira Service Management, Support Logics, Celonis EMS, Datadog, OpsGenie, Slack and application integrations is a plus. #J-18808-Ljbffr
Benefits of working as a Intern Salesforce Business Analyst in Madrid Community of Madrid:
● Company offers great benefits
● Advancement opportunities
● Attractive package
