DirecciónJOB SUMMARY
The Sales Executive works closely with the sales manager to action enquiries and convert business. This position has responsibility for responding to the group’s enquiries of the different geographic markets, in order to maximize room and banqueting revenue, works to ensure at a minimum delivery of budgeted revenues.
The Sales Executive will negotiate, manage and convert all business of rooms and banqueting, including contracting, and the actual operating of the function in addition to managing the function diary inventory.
Must demonstrate high energy levels & provide consistently high levels of customer service in accordance with W standards & programs.
CORE WORK ACTIVITIES Duties & Responsibilities : Conducts site inspections for prospect and tentative group bookings including event and banqueting business (corporate and social events).
Develops and maintains relationships with key clients and establishes a client base of meeting planners, organizations and corporate businesses through continues direct sales efforts.
Responds promptly (within 24 hours) to guest requests, inquiries, and follows up to ensure utmost guest satisfaction. Works collaboratively with GSOs, Convention Bureau, 3rd party intermediaries and other hotel counterparts to drive revenue, ensure customer satisfaction and increase market share.
Strive to achieve personal and hotel revenue goals. Close the best opportunities for the hotel based on hotel needs. Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
Coordinates all agreements stipulated in the group / event contract between operational departments. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good client relationship.
Follow up on deposits. Interact with guests to obtain feedback on product quality and service levels. Handle guest concerns and obstacles.
To ensure tentative business block information is updated on a continuous basis & provide accurate updates to the Director of Sales as well as the Revenue Manager to present at the revenue strategy meeting.
Ensure regular updates in Opera on specific bookings within the appropriate timeframe are provided in order to assist Revenue Manager in accurate forecasting.
Attend pre- convention meetings Promote the use MI Leads (cross-selling tool). Acquire full knowledgeable understanding of the new Marriott Loyalty program.
Participate in trainings and other sales-related meetings as required. Participate as a team player with all departments.
Self Management : Take responsibility & be empowered to make decisions in quoting for business, adhering to the pre-set strategic guidelines.
Effectively manage time ensuring the completion of all pre-set tasks on a daily basis. To participate in departmental and Marriott courses as required.
Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department. Must demonstrate an awareness of the importance of body language in communication and interaction with others.
Take part in special projects as directed by the DOS CANDIDATE PROFILE Education and Experience A degree in a relevant business discipline preferred or demonstration of equivalent work experience.
MANAGEMENT COMPETENCIES Leadership Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution. Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
Driving for Results - Sets high standards of performance for self and / or others; assumes responsibility for work objectives;
initiates, focuses, and monitors the efforts of self and / or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and / or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and / or cultural perspectives;
utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and / or support the goals of an organizational unit.
Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and / or others.
Business Acumen - Understands and utilizes business information to manage everyday operations. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities;
taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
Sales Disposition - Energetic, proactive, takes calculated risks, and perseveres to attain goals. Management of Financial Resources-Ability to analyze Profit and Loss (P&L) statements, develop operating budgets and revenue goals, forecasting, and capital expenditure planning;
determining how money will be spent to get the work done, and accounting for these expenditures. Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).
General Hotel Operations - Knowledge of the operating principles and practices of all brand / hotel-specific functions to support successful operations of the overall property (e.
g., Engineering / Maintenance, Event Management, Finance and Accounting, Human Resources, Legal / Contracting, Food and Beverage, Guest Services / Front Desk, Sales & Marketing, Security / Loss Prevention, Retail / Gift Shops, Spa, and Recreation / Health Club).
Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Computer Skills - Uses computer hardware and software (e.
g., personal computers, word, excel, power point, Internet browsers, etc.). Good knowledge of Opera Sales & Catering & PMS systems including Marsha.
One source system experience is desirable. Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Fluent in Spanish and English, both spoken and written. Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head.
Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.
W guests soak it in and live each day with a mantra : Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
