Store Manager P. Banús

For our Puerto Banus store we're looking to fill the position of Store Manager on a permanent basis.

The job responsibilities include, but are not limited to:

• Establish and implement regular action plans in cooperation with the Retail Manager, to develop sales for each product category and client (both local and tourist).
• Understand the local business environment and its impact on sales. Act as a brand ambassador to strengthen the relationship with VIP clients.
• Ensure that customer and prospect databases are adequate.
• Support and manage omnichannel activities (in-store pick-up, etc.) ensuring full compliance with corporate standards and guidelines.
• Meet inventory accuracy, and review merchandise assortment on a regular basis Plan and act to optimise stock level and stock mix to reflect sales, buying trends and customer demands.
• Execute all procedures and processes defined by the company.
• Comply with stock protection and maintain loss reduction standards.
• Achieve financial targets by proposing action plans and be able to adapt quickly and effectively to any situation.
• Recruit passionate people and promote the growth and development of the team in terms of delivering excellent customer service, specialised to transform every customer experience into dream moments.
• Develop meaningful and loyal relationships with customers through personal connections and CRM initiatives, as well as ensuring the implementation of OTB standards (Sales Ceremony, Visual Guidelines, Grooming, procedures, etc.).
• Maintain momentum towards long term strategy despite short term pressures, while developing strategic plans to achieve long term shop and organisational goals.
• Analyse CRM data, propose in-store CRM activities using the data, propose and implement activities to win new customers and retain existing customers.
• Liaise with Department Stores, shopping areas and neighbourhood shops to exchange information.
• Establish and maintain a security management system for shop premises, stock and equipment.
• Respond appropriately in case of disasters (earthquakes, fires, typhoons, theft, etc.).
• Plan and implement sales targets on a daily and monthly basis.
• Evaluate staff performance, provide feedback and training.
• Streamline workflow and create staff shifts.
• Ensure proper cleanliness and maintenance of shops (window displays, furniture, lighting, etc.).
• Analyse and report on sales, competition, regional, market trends and other variables.
• Establish and maintain effective Visual Merchandising based on their guidelines.
• Good relationship with influencers and VIPs.

#LI-AR #DSL