DirecciónJob Number 23095834 Job Category Rooms & Guest Services Operations Location Sheraton Mallorca Arabella Golf Hotel, Carrer de la Vinagrella, Urbanization Son Vida, Palma de Mallorca, Baleares, Spain VIEW ON MAP Schedule Full-Time Located Remotely?
N Relocation? N Position Type Non-Management POSITION PURPOSE To ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting Receptionists and concierges, maintaining a calm, professional environment at all times.
ESSENTIAL FUNCTIONS · Prepare documentation for daily business · Ensure prompt, efficient and courteous reception of guests · Record and administer arrivals and departures · Assist in training new staff members, coach them and monitor their performance · Ensure the desk is covered at all times, allocating meal breaks sensibly · Full awareness of current daily status of Hotel · Ensure smooth hand over to next shift · Communication and recording of complaints · Be aware of daily functions, events, VIP and group arrivals · To carry out any other duties as required · Ensure full liaison with other members of the team · Strong communication with other departments, especially Reservations and Concierge · Strong relationship with guests and internal customers · Key relationship with Front Office Manager, Guest Relations Manager and others HOD’s.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES · Must be able to speak, write and converse freely in English, Spanish and German · Must be able to stand 8hrs a day while maintaining a smile and positive attitude · Must be proactive QUALIFICATION STANDARDS High school or equivalent education required.
Bachelor’s Degree preferred (Tourism, Hospitality Management) Knowledge of Opera and familiarity with Internet / MS Office applications and related IT preferred.
At least 2 years of experience within the hospitality industry (5* Hotel), Front Office department preferred Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937.
At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service.
If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.
