DirecciónKey Roles and Responsibilities :
- Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
- Performs necessary checks, apply monitoring tools and respond to alerts
- Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assists in analysing, assigning, and escalating support calls
- Investigates third line support calls assigned and identify the root cause of incidents and problems
- Reports and escalates issues to 3rd party vendors if necessary
- Provides onsite technical support to clients and provide field engineering services to clients
- Conducts a monthly random review of incidents and service requests, analyse and recommend improvement in quality
- Provides continuous feedback to clients and affected parties and update all systems and / or portals as prescribed by NTT
- Proactively identifies opportunities for work optimization including opportunities for automation of work
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
- May work on implementing and delivering Disaster Recovery functions and tests
Knowledge, Skills and Attributes :
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Works closely with infrastructure engineering to design and develop infrastructure solutions for complex environments.
- Manages the day-to-day operations of Exchange Server and other critical server technologies.
- Hands on IT experience with Windows Server, Exchange Server, Active Directory, IIS, Microsoft Exchange, SQL Server, Certificate Authority and more.
- Ability to Script
- Working knowledge and understanding of Mimecast Email Security.
- Working knowledge and understanding Microsoft Identity Manager.
- Acts as the main interface between IT, project stakeholders, and end users
- Provides technical support and guidance to various stakeholders, including business executives, IT admins, and end users in implementing messaging-based business processes-Answers end user questions relating to Exchange Server, specifically supporting the implementation of new deployments, migration strategies and troubleshooting problems that may occur in the deployment.
Academic Qualifications and Certifications :
- Bachelor's degree or equivalent qualification in Information Technology / Computing (or demonstrated equivalent work experience)
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
- MCITP
- MCSE
- ITIL Foundation
- MCSE Messaging (Exchange or )
- Azure Certification
- Cloud Certification
Required Experience :
- Seasoned work experience
- Seasoned experience required in Engineering function within a medium to large ICT organisation
- Seasoned experience of Managed Services
- Excellent working knowledge of ITIL processes
- Seasoned experience working with vendors and / or 3rd parties
- Seasoned experience managing platforms including a combination of the following : Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration
Skills Summary
API Integration, Cloud Infrastructure, Cloud Networking, Cloud Services Management, Computing, Infrastructure Deployment, Performance Optimizations, Troubleshooting
What will make you a good fit for the role?
Workplace type : Hybrid Working
Hybrid Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Hace 1 día
