Architect - Product Governance And Adoption

Content Creation:

• Develop engaging and informative content for various communication channels, including presentations and Yammer posts or emails for celebrating the success.

Internal Communication:

• Facilitate effective communication within the organization, ensuring that stake holders are informed about key developments, policies, and Success.
• Coordinate internal newsletters, announcements, and updates.

Service Catalog and Workflow Governance:

• Oversee the design and implementation of service catalogs and workflows within ServiceNow.
• Collaborate with stakeholders to optimize and streamline business processes through ServiceNow workflows.

Process Standardization:

• Develop and document standardized processes for submitting, tracking, and fulfilling service requests.
• Collaborate with relevant stakeholders to ensure alignment with organizational goals and customer expectations.

Service Catalog Enhancement:

• Review and optimize the service catalog to ensure it reflects the organization's services accurately.
• Standardize service descriptions, request forms, and fulfilment workflows to enhance user understanding and streamline processes.

User Interface Design:

• Work with user experience (UX) designers to create an intuitive and user-friendly interface for submitting service requests.
• Standardize the look and feel of request forms to enhance usability.

Successful Ansible Implementation:

• Ensure the successful implementation and integration of Ansible playbooks and roles for various database products.
• Accountable for the automation of deployment, configuration, and maintenance processes, leading to increased operational efficiency and reduced manual interventions.

Efficient Monitoring Tool Deployment:

• Take accountability for the deployment and configuration of monitoring tools, such as Oracle Enterprise Manager (OEM) and Zenoss.
• Ensure that monitoring tools are effectively capturing relevant metrics, providing real-time insights into database performance.

Documentation Accuracy and Completeness:

• Accountable for the accuracy and completeness of documentation related to Ansible playbooks, monitoring tool configurations, and incident response plans.
• Ensure that documentation is up-to-date and readily available for reference by team members.

Continuous Improvement Initiatives:

• Take responsibility for proposing and implementing continuous improvement initiatives within the database operations domain.
• Accountable for staying informed about emerging technologies and industry best practices, integrating relevant advancements into existing processes.

Years of Experience

• Total: 10+ years of experience
• 4+ years experience as a User experience enhancement by Servicenow service catalogue standardization and Process standardization
• 3+ years of experience as a SPOC for communications for internal stake holders  and increasing adoption of the processes
• 2+ experience in managing vendor

Mandatory Technical Skills

• Collaboration and Communication Tools: Proficient in using collaboration tools such as Slack, Microsoft Teams, or others to facilitate internal communication.
• Project Management Tools: Experience with project management tools (e.g., Asana, Trello) to coordinate and track progress on communication projects.
• Microsoft Office Suite: Proficiency in using Microsoft Word, Excel, and PowerPoint for creating written documents, spreadsheets, and presentations.
• Servicenow IT Service Management (ITSM): Incident Management, Problem Management, Change Management, Service Catalog, and more.

Mandatory Non-Technical Skills

• Verbal Communication: Clearly expressing ideas, providing information, and articulating thoughts effectively.
• Written Communication: Creating well-structured and coherent written messages, emails, reports, and documentation.
• Team Collaboration: Working collaboratively with team members, sharing information, and contributing to a positive team environment.
• Conflict Resolution: Addressing conflicts diplomatically and finding mutually beneficial solutions.
• Critical Thinking: Analyzing situations, identifying problems, and making informed decisions.
• Decision-Making: Making sound decisions based on available information and considering potential outcomes.
• Flexibility: Adapting to change and demonstrating resilience in the face of challenges.
• Openness to Learning: Willingness to acquire new skills and knowledge to stay relevant in a dynamic work environment.

Differentiating Competencies

• Ability to drive outcomes working with vendor partners.
• Ability to take ownership and drive the issues till closure.
• Ability to take route of machine first mindset for approaches in running operations
• Analyzing Incident and finding opportunity