Provide the highest level of verbal and written customer service in a timely and professional manner through phone, SMS, email, and chat.
Use top tier organization and time management skills to maintain a high-volume pipeline while achieving both personal and group monthly metrics.
Receive inbound leads to assess the customer's needs, qualify the opportunity, and schedule the test drive experience or a phone consultation with our sales team.
Utilize an effective contact process to follow-up, cultivate, and close leads.
Maximize and leverage phone time, including pre-call planning, and adhere to activity metrics.
Assist clients in preparation for delivery post-order and maintain their enthusiasm to join the brand.
Proactively work cross functionally with field partners, delivery, finance, lease returns, and marketing teams to ensure an outstanding customer experience.
Demonstrate the ability to develop and implement effective sales strategies.
Act as the main point of contact for current Tesla owners navigating their lease end or trade-in journey to execute on all options including and beyond a new Tesla purchase.
Assist with any high touch and owner focused campaigns as requested by Tesla headquarters.
Collaborate with fellow team members and departments to resolve complex issues and suggest improvements to better serve our customers.
Keep up to date with product knowledge, industry trends, and competitive landscape.
Utilize de-escalation tactics to ensure customer satisfaction and escalate matters that require management attention in a timely manner.
Accurately record customer interactions and data.
Perform additional responsibilities as assigned to meet business needs.
Solicitud
This is a full-time, in-office position
Experience in sales or customer-facing roles
Being able to speak persuasively and confidently
Positive and energetic with professional and excellent customer service skills
Able to present technical information in a way that is clear and accessible to a wide range of audiences.
Excellent listening, reading, and communication skills
Ability to prioritize effectively and handling shifting priorities while meeting deadlines
Ability to work independently and in a team environment
Ability to work evening hours, weekends, and holidays in an office environment
Proficient with standard corporate productivity tools (Microsoft Outlook and Office, internet navigation)
Valid US Driver’s License and/or State ID must be obtained before hire date and ability to obtain DMV Salesperson’s License required.
This role requires you to possess a Motor Vehicle Salesperson License issued by Nevada State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check is you are eligible for the salesperson license, please contact the licensing office nearest you in the stat of employment.
Refer code: 618888. Tesla - El día anterior - 2024-01-09 17:27
Asesor /A De Ventas - Inside Sales Advisor, Madrid reclutado por Tesla en Alcobendas. Requiere empleo de Full-time. También puedes explorar otros Empleos de Asesor De Ventas en Alcobendas en el canal de reclutamiento de empleo 123work.
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