DirecciónWe are a team of professionals who have developed and continually enhance the ClinSpark system striving to make it the new standard for eSource platforms in clinical research.
ClinSpark is the world’s first CDISC ODM certified Phase I eSource and clinical trial automation system. We support a large and growing set of device integrations, enabling data collected from trial subjects to be immediately available for review by study teams and the clients.
Job Overview
To assist department Director in developing department strategy and team building for our Clinical eSource Solution; to ensure a high standard of service to clients and develop strategies in alignment with departmental objectives;
manage key client relationships; manage direct reports.
Essential Functions
- Ensure consistent and outstanding quality against department deliverables.
- Manage customer relationships and lead the teams towards successfully achieving customer deliverables.
- Track and supervise project progress, identifying and evaluating project risks throughout the project life cycle and taking advice from senior management on corrective action as appropriate.
- Ensure all deliverables for a given sponsor are to the expected quality standards.
- Manage escalations appropriately and keep leadership within the business unit fully informed of any project issues that may impact the quality and / or timeliness of Project delivery to the customer’s satisfaction
- Lead departmental and company Projects and Initiatives.
- Conduct capacity planning.
- Assist the Business Development team with RFP(Request for proposal) / RFI (request for information) review for assigned accounts, working closely with the internal teams and the client.
- Oversee forecast, backlog and projections for existing account and for direct reports; complete forecasting for existing accounts.
- Manage staff in accordance with organization’s policies and guidelines. Responsibilities include planning, assigning, and directing work;
appraising performance and guiding professional development, rewarding and disciplining employees; addressing employee relations issues and resolving problems.
Approve actions on human resources matters for reportees.
Qualifications
- Bachelor's Degree Life sciences or related discipline
- 10 years of relevant experience, including experience establishing and managing a high-quality department / core team
- Equivalent combination of education, training and experience
- Early Phase trial experience required, preferrably within a CRO or Pharma Phase I unit
- Previous experience integrating and adopting software solutions, particularly eSource or EDC systems
- Data management or computer systems validation experience advantageous
- Good team leadership skills
- Excellent communication and interpersonal skills
- Basic Knowledge of computers preferably Microsoft Office Excel and Microsoft Office Word
- Ability to establish and maintain effective working relationships with coworkers, managers and clients
Please note, there may be some travel required for this position to support onboarding projects, but this is not expected to be frequent or extended.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.
We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. Learn more at
