DirecciónEmpresas : Kimpton Aysla Mallorca
What s the job? As Bellboy you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage.
Reports to the Front Office Manager. Your day-to-day : - Greet all guests upon arrival. - Assist guests with luggage to their rooms promptly when checking in and upon checking out.
Promote all hotel functions and facilities. - Inform incoming guests on the following while assisting them to their room : storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures;
equipment and exit paths. - Once in guest room, provide the guest with the following information : basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc.
- Remove trash, papers, cans, bottles, cups, etc., in lobby area. - Assist guest with general information when Front Office is not available.
- Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).
- Polish and clean bell carts daily. - Assist guests into automobiles or taxi. - Prevent entrance of unauthorized or undesirable persons.
- Quickly respond to guest requests in a timely and friendly matter.
Requisitos : - Bachelor s degree in hospitality or related field. - 2+ years experience working in Front Office department.
- Must be fluent in local language and English, additional languages will be highly valuable. - Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
