DirecciónPosition
The Client Advisor represents the Company with clients in our Boutique / Stores. He / She is a professional in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer.
Cooperates for reaching the qualitative and quantitative goals set in his / her department and in the store
Profile
Responsibilities :
- Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
- Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
- Cooperates with his / her colleagues in order to create a positive environment in the store and pays attention to his / her performance level
- Receives and displays the products according to the established procedures
- Constantly maintains a tidy working place according to the Company guidelines
Sales
- Is responsible for the sales process following the Company standards ( Loro Piana Selling Ceremony )
- Provides and maintains a high level of customer service
- Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
- Takes part in the store and department meeting
Client Management and CRM
- Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
- Manages claims with the supervisor support
- Turns every touch point with customers into a positive situations, always promoting Brand image
- Communicates to the Management the collected information regarding clients
- Executes the follow up of clients’ requests
Product
- Participates to all the product presentations (of all the product categories) done in the store
- Deeply knows all products of his / her category and is promptly updated on all the product categories present in the store
- Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store
Visual
Takes care of the display maintenance in his / her sector, pointing out if something is missing or in need of maintenance
Stock
- Is always updated on the store stock in order to optimize sales
- Participates to end of the year, sector and rotation inventory for each product category
Thefts and losses
- Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving
- Swiftly points out to his supervisor if something is missing
Additional information
Skills and Abilities required :
- Relevant work experience as Client Advisor in a luxury boutique
- Aligned with the Brand identity and detail oriented
- Passion and high motivation for Loro Piana products and Brand
- Excellent interpersonal, teamworking and problem solving skills
- Good stress management, flexibility and adaptability
- Fluent English, both spoken and written; other languages are a plus
Hace 3 horas
