Client Delivery Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

With the continuing and rapid development of tax technology solutions and in particular Software-as-a-Service (SaaS) solutions, it is necessary to enhance our operational models to achieve success in the future. In preparation for the future, EY Tax have created a new “Centre of Excellence” (CoE) to support SaaS solutions throughout their lifecycle. 

The objectives of the SaaS CoE are twofold: 

• Operational management of Tax SaaS solutions and 
• Sales enablement and support to drive the market success of these solutions. 

The SaaS CoE supports a growing number of global Tax and Law SaaS solutions, including EY’s Global VAT Reporting Tool (GVRT), Global Tax E-invoicing Solution (GTES), Mandatory Disclosure Regime (MDR) Web and Data Permissions Navigator (DPN). 

By centralising the operational management (from the tax side) of technology solutions, we drive standardisation of operational models and enhance governance.  
 

The opportunity

In joining the SaaS CoE you will have an exciting opportunity to contribute to the ongoing success of this new business unit, becoming deeply embedded in the technology delivery management of the SaaS CoE and ensuring clients and EY teams satisfaction.
 

Your key responsibilities

• Support the head of delivery in managing technology implementations and project across the network of EY globally
• Ensure PMO best practices are followed
• Act as a main point of contact for client teams for implementation and ensure their satisfaction 
• Act as escalation point for the implementation team members and client teams
• Ensure quality standards and process are in place to ensure maximum delivery efficiency 
• Help member firms create their own delivery function for technology if needed
   

Skills and attributes for success

We are looking for people with excellent communication abilities with relevant experience in a commercial position. Indirect Tax experience is a major plus. You will be required to lead teams based in a variety of locations and across several time zones.
 

To qualify for the role you must have

• 5+ years minimum of Project Management / Program management 
• Strong organisational skills and management. 
• Keen attention to detail and quality, holding yourself to a high standard of work.
• Confidence and maturity to work effectively with senior leaders across the Business Unit and beyond. 
• Ability to multi-task and manage time, delivering within tight timeframes. 
• Good interpersonal and communication skills. 
• Strong knowledge of MS Office applications.
   

Ideally, you’ll also have

• Familiarity of EY internal processes would be an advantage. 
• Prior experience on other products would be helpful.
   

What we look for

• Undergraduate degree in a business or technology related discipline
• Relevant professional qualifications
• 6+ years experience in within a large global organization
   

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team. 

The exceptional EY experience. It’s yours to build.

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