Client Lifecycle Management Graduate

Ebury is a hyper-growth FinTech firm, named in as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

Customer Lifecycle Management Graduate / entry level - León

The Role

Ebury Central León Office - Hybrid : 4 days in the office, 1 day working from home

As a Customer Lifecycle Management Graduate , you will work in the Operations - Customer Lifecycle Management - department in the firm’s León office.

This is an exciting opportunity to join a fast growing team in León.

Responsibilities :

• Safeguarding Ebury and our existing Clients from financial crime and reputational risks
• Conduct ongoing customer due diligence for corporate and individual clients and partners in compliance with relevant legislative, regulatory and internal requirements
• Perform screening checks on client data against sanctions, PEPs and negative media
• Monitoring, cleaning and introducing data in the system to comply with reporting obligations derived from the Anti-Money Laundering regulations
• Ensure prompt resolution of customers related issues on email, phone and chat
• Efficient management of a personal portfolio of cases and tasks
• Proactive follow-up with clients and sales representatives to ensure timely completion of cases and tasks
• Documenting client files in a structured format compliant with internal requirements
• Complete allocated tasks with focus, and in a timely manner
• Communicate the status of tasks to colleagues and Supervisors, escalating problems swiftly, as needed
• Adhere to all internal policies, processes and procedures

Requirements :

• University degree or equivalent experience
• Diligent, with excellent attention to detail
• Proactive, with the ability to work within strict time-frames and under pressure
• Strong communication skills, both written and verbal
• Highly empathetic, with strong active listening skills
• Co-operative, and comfortable working in a team environment
• Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
• Adaptable, with the ability to cope with changing products, processes and procedures aligned with Ebury values
• Fluency in English, any other language is considered a real benefit

LI-JD1

LI-Onsite