DirecciónThe rol
This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way;
in this way we can maintain consumer satisfaction in line with our customers needs.
The team
You will be part of an EPIC team! You will belong to the Engagement team that has the great purpose of strengthening the relationship of brands with consumers to achieve the best interaction with our customers.
The projects you will be in will have an impact on consumers, clients and all Findasensers, achieving relationships that work at all levels.
You will be part of a self- management environment that will allow you to lead new and unique projects, empowering the Innovation Leader that identifies all of us at Findasense.
Requirements
What will you do?
- You will manage the monthly calendar for our client's social networks,being the interlocutor with them to solve any doubts, publishing the monthly content plan answering all comments and queries received, strengthening the link with consumers, and detecting possible trends that may arise.
- You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
- You will produce monthly quantitative and qualitative reports on social media performance.
- You will research new trends in social media that contribute to content creation for current brands and / or clients.
Who you are?
- Someone who manages social networks and is up to date with what's new.
- A Community Manager who is organized and attentive to detail.
- Sociable person who enjoys customer service and generating good engagement with everyone.
- You are a native in German and English bilingual.
- Nice to Have : Spanish (we speak English so don't worry if you don't speak Spanish).
- Availability to work full time
Benefits
Findasense
We are a global Customer Experience company. We use the power of data to create personalised experiences and execute strategies by creating relevant content.
Our mission is to innovate and transform the way organisations engage with people, creating solutions that drive our customers' digital transformation.
The DNA of our culture, what sets us apart and makes us unique as Findasensers, is the EPIC (Strategy, Purpose, Identity, Culture) model.
We believe in a model of self-management, transparency and a collaborative culture. You will be in an environment that will allow you to lead new and unique projects, promoting the Innovation Leader that identifies all of us at Findasense.
In addition to all this, benefits such as being able to work from home, flexible hours, 23 days of holiday, not working on your birthday, medical and dental insurance, pet friendly policies and international internal mobility, is what you will enjoy for being a Findasenser, and much more.
We invite you to live EPIC!
Diversity
In capital letters, and we proclaim it loud and clear, at FINDASENSE we do not discriminate on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, physical or mental disability, medical condition, sexual orientation or any other characteristic.
It doesn't get any clearer than that.
Hybrid Way Of Work
The Hybrid Way of Work (HWoW) is a way of working that will allow us to continue to drive our organisational purpose and EPIC culture.
This means that at Findasense we promote a Hybrid Mindset under which most or all people can establish hybrid work rhythms (combining face-to-face and remote work) in a habitual, natural way and that this does not generate friction or tensions in the functioning of the teams to achieve their objectives.
The objective is to generate high levels of productivity and quality in the services we provide to our clients, maintaining flexible and balanced work rhythms that allow us to achieve our professional and personal objectives.
We aim to focus on face-to-face work on collaborative or integration activities that allow us to maintain a sense of belonging and quality interpersonal encounters.
In this sense, face-to-face activities should have an objective or purpose to be achieved and not so much routine or individual work.
The dynamics of face-to-face work should be agreed by the teams, always ensuring that the people involved participate equally and make the best use of our offices.
This means that if some people will not be in person, they will be able to count on the necessary and sufficient connection tools to participate as well.
With a Hybrid Mindset, we seek to reaffirm our culture of long-term flexibility, generate an excellent employee experience, while opening up opportunities to access the best talent and minimise unnecessary operational costs.
