Crm Retention Manager - Retail (Fashion) Barcelona

* Develop and manage customer retention and loyalty programs. * Create strategies to increase customer loyalty and reduce customer churn. * Monitor customer satisfaction and recommend solutions to improve customer experience. * Analyze customer data and trends to identify areas of improvement. * Collaborate with marketing and sales teams to ensure successful customer retention. * Design customer engagement initiatives and campaigns to drive customer loyalty. * Develop customer segmentation strategies to improve customer experience. * Track customer retention metrics and measure the success of retention strategies. * Manage customer service teams to ensure customer satisfaction. * Develop customer loyalty programs and incentives to retain customers.

* 3-4 years of experience in the same role (CRM or Digital departament) * Valorable experience managing an important business budget (+20M€) * English high level is essential (C1 and up) * Very valuable experience working in retail sector