Customer Care Specialist W/ Native Level Of English (Uk Market)

Do you believe technology is the key to making success and profitability accessible to every hotelier in the world? And you want to be a part of a young team based in Barcelona? So join in now!

Backed by some of Europe’s leading investors, out Client is one of the fastest-growing companies in the Hospitech world. Over 4'000 properties all over the globe are using their solutions daily to develop their business, and we’re looking forward to helping 10'000 by the end of 2022.

Key Languages :

Native level of English

Main Responsibilities :

• Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value
• Educate clients how to use the software and help them become product experts themselves
• Build robust relationships with customers to limit the churn rate
• Provide customers with any extra advice requested, always looking to go the extra mile!
• Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners

Core Skills / experience :

• You have outstanding communication skills both spoken and written in French and English
• You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email
• You have strong customer orientation and the ability to adapt to each client to provide a personalized experience
• Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests
• Excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions

What's on offer :

• Competitive Salary
• Permanent Contract
• One of the fastest-growing SaaS start-ups in Barcelona
• Young and international environment (15+ nationalities)
• Employee Stock Options
• Alan private health insurance
• Positive impact on the world : https : / / noos.global / en

Our recruitment process? :

Step 1 : Interview with one of our Recruiters to get to know you better

Step 2 : Interview with HR

Step 3 : Interview with Hiring Manager