Customer Engineer

We are looking for a Customer Engineer for a leading company in the Streaming industry. This role involves collaborating closely with customers and engineering teams to ensure seamless onboarding and integrations for our clients.
The ideal candidate will play a pivotal role in aiding our team through the application of technical expertise and deep product understanding.
* Facilitate technical communication with customers, offering detailed product insights, resolving service-related issues, and maintaining customer expectations.
* Collaborate closely with both development and product management teams to cater to customers' specific requirements and relay crucial insights garnered from their perspectives.
* Contribute to sales expansion endeavors by identifying growth avenues, working towards surpassing sales targets, and ensuring the alignment of solutions with customer needs.
* Pre-sales Involvement: Support developers at varying skill levels, providing comprehensive technical assistance, and overseeing seamless integrations for our products.
* Post-sales Responsibility: Serve as a key liaison between customers and internal teams, ensuring prompt solution delivery, suggesting improvements, and enhancing the overall developer support framework. * Engineering Background.
* Experience working with clients offering technical insights on software products.
* Ability to grasp and understand technical documentation.
* Experience in coding and software, with interest for learning new languages and technologies.
* Exceptional communication skills essential for understanding and addressing both existing and potential customers' needs, fostering enduring relationships.
* Possesses empathy, social acumen, and the capability to manage customer expectations while liaising between different parties.
* Customer-focused mindset, advocating for customers and driven by problem-solving.
* Self-directed, results-driven individual with a concentrated approach, persistence, determination, and high energy levels.