DirecciónJob Title
Summary of the role
As the Customer Operations Junior Specialist, you’ll be responsible for the setup, maintenance, and deactivation of Amadeus Value Content (AVC) customers merchant accounts and maintaining the associated processes. You’ll be the main point of contact for sales to process new AVC account setup and maintenance of these accounts. You’ll also make sure that all service level agreements are being followed and the requests are correctly prioritized, tracked, and documented.
Your role will also be to recover functional and technical incidents and requests or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided.
Amadeus Value Content (AVC) is our solution to provide to Amadeus customers, Hotel, Insurance, Rail, and other products as a merchant. Our objective is to become the most innovative and integrated ecosystem for travel content suppliers and travel sellers to sell and buy prepaid content.
In this role, you’ll
Process requests from customer or sales relating to the setup or maintenance of their merchant accounts, ensuring the correct processing, tracking, and documentation
Respond to customer questions concerning Amadeus products and solutions (functionality, application, interactions between different solution components)
Acknowledge, investigate and when possible, recover incidents within service levels using knowledge solutions
Escalate incidents outside the scope of team competencies to 3rd-level resolver groups within Amadeus or to external service providers and follow-up
Support the development of solutions to complex problems of a recurring nature
About the ideal candidate
University degree in Business Administration, Tourism or related
At least 1-2 years of experience in the tourism industry, especially on the provider/merchant side.
Previous experience in customer service or operations; experience working with travel agency customers is an advantage
Knowledge of the travel agency/provider merchant financial flows in hotel, rail or other tourism related product is an advantage
Intermediate level of Microsoft Excel; other CRMs useful
Proficient in English (both verbal and written), other languages an asset
Excellent interpersonal skills with a customer-focused attitude
What we can offer you
Be part of a multicultural team of 16,000+ professionals
Work at one of the world’s top 15 software companies
Opportunity to learn, grow, and work on complex challenges
Competitive compensation and benefits package
Flexible remote work from 1-2 days per week
Application process
Create your candidate profile in our system and upload your recent resume! Once you’ve applied, you’ll receive feedback within 15 days.
Are you ready to make an impact? Be the power behind better journeys.
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
