DirecciónWorking for Signify means being creative and adaptive while working in a fast-paced company. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career while transforming our industry.
As the world leader in lighting, we're constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we're breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!
Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder : doubling our positive impact on the environment and society by 2025.
We're on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!
Currently we are looking for a suitable individual to join us on the position of Customer Order Desk Specialist for a Temporary Assignment for our Iberian Commercial Operations Department based in Madrid, Spain.
What you'll do
- Preparation of orders according to the conditions of each client.
- Communication to the clients or to the corresponding Department of the detected differences and the final decision.
- Distribution of the requested material through the orders managing the whole logistic process from the request to the delivery.
- Management and solution of customer complaints regarding goods : material differences in deliveries, breaks, erroneous delivery place, products in bad condition, returns, etc.
- Management of customer queries on product characteristics or use of the same, either by direct reply or by consulting the product Managers (marketing).
- Control and monitoring of the prices to be applied, both imputed in the system and of the ones that the clients apply.
What you'll need
Previous working experience in call centers with focus on case resolution
- It is desirable to have knowledge of SAP
- Portuguese native.
- B2 or C1 English level preferable.
- Strong customer orientation
- Analytical skills
- Oral and written comunications habilities)
- Ability to work in a team
- Office handling.
What you'll get in return...
- Competitive salary package including benefits such as lease car, holiday allowance, pension scheme, flexible working hours and family-friendly employment policies
- Opportunity to buy Signify products with discount
We're offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles.
Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.
See#SignifyLifethrough the eyes of our employees!
