Customer Service Expert - Dutch - Barcelona

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions.

Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position : Dutch / Flemish Customer Service Expert

Location : Barcelona, Spain

Employment type : Full-time

Remuneration : Base salary

DUTIES AND RESPONSIBILITIES :

• Assist customers of a healthcare provider using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
• Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use cheat sheets, guides and protocols provided during the training
• Ensure customer satisfaction and provide professional customer support
• Identify when the issue should be re-assigned to another department
• Collaborate with other agents or teams in case of more complex cases
• Document each action taken in a CRM system in detail

REQUIREMENTS :

• Native / near native of Dutch / Flemish language, both oral and written. Fluent in English (at least B2 level)
• Accurate, efficient, and respectful communication manner
• Problem-solving and critical thinking skills
• A resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

BENEFITS :

• Great office location in Barcelona or work from home anywhere in Spain with 2 weeks of training in Barcelona (travel and stay sponsored by the employer)
• Transportation vouchers
• Life insurance, health insurance
• Dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support
Hace 2 horas