DirecciónJoin our team we are hiring! Job Responsibilities :
- Answering incoming calls from customers or clients and addressing their concerns or questions.
- Making outgoing calls to follow up on customer inquiries or to market products or services.
- Providing excellent Customer Service by resolving customer complaints and issues.
- Maintaining accurate records of customer interactions and transactions.
- Updating customer information in the database and ensuring its accuracy.
- Collaborating with other departments within the organization to resolve customer issues.
- Following scripts or guidelines provided by the company to handle calls effectively.
- Meeting performance metrics such as call volume, response time, and customer satisfaction ratings.Qualifications :
- With or without BPO Experience
- At least High School Graduate (Old curriculum) / ALS Graduate
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize workIf you are interested click "APPLY NOW"!
Hace 4 horas
