Customer Service Representative (Emea) Diagnostic

We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment.
We are looking for a Customer Service representative who will be responsible for ensuring proper coordination between Customer Service, Logistics, Technical Service and the customer, in order to deliver highest level of performance in product supplies and service to customers (on time and in a cost effective manner).
What your responsibilities will be
You will have the opportunity to:
Manage orders, allocate product batch, process sales order in SAP and monitor the warehouse.
Organize Logistics for product delivery, shipments and transport follow-up.
Handle complaints by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Prepare product or service reports by collecting and analyzing customer information.
Maintain communication with Customers/Sales Representatives in order to understand requirements and optimize service performance Business expansion, actively ensure CSR participation to any tender process and coordinate with appropriate department and follow-up.
Who you are
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
You have experience in Customer Service
You speak fluent English and Italian.
You are used to working with SAP.
Desirable a degree in Business or Supply Chain Management.
Desirable experience in export and logistics.
You are customer oriented and have an analytical thinking.
You work in team.
What we offer
It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.
Information about Grifols is available at www.grifols.com. If you’re interested in joining our company and you have what it takes, then don’t hesitate to apply.
We look forward to receiving your application.
Grifols is an equal opportunity employer.
Flexible schedule: Monday-Thursday 7-10 to 16-19h and Friday 8-15h.
Benefits package.
Contract of Employment: Permanent position.
Flexibility for U Program: 2 days remote working.
Location: Sant Cugat del Vallès
www.grifols.com