DirecciónCustomer Service Specialist
We’re looking for a Costumer Service Specialist single point of contact with the Customer in the Customer Service Area. Our mayor values are results oriented, customer centric focus and always curious team.
RESPONSIBILITIES
As our Reverse Logistics Specialist, you are responsible for proactive communication of issues, from order acquisition to delivery and management.
As our Customer Specialist you would be responsible for order / delivery date changes, availability of product information, deliveries follow up OTIF, refusals management, etc Also cover activities in Customer Scorecard KPI follow up, RCA and Action planning, coordinating MD, Demand, Sales and Customer.
Your main focus :
- Manage incidences with Customer (order)
- Any incidence in the order reception (EDI)
- Manage with customer any change in delivery date (proactive)
- Proactive communication in case of miss fill rate
- Delivery incidence that requires coordination with customer
- Communication of calendar
- Any query from customer related to Order to Bill (Commercial, price, logistic data, portfolio, Cash)
- Custodian of Service Catalogue
- Analyse in a monthly basis the deviations.
- Communicate to customer in a monthly basis and define AP
- Follow up Request Deliveries Date and Revenue Recognition
- Customer continuous improvement owner
- Participate Internal Monthly Customer Specialist meeting to share scorecard results, RCA, AP and improvement actions / service-quality-cost out opportunities.
Working for Coty means be part of one of the largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skin care and body care.
We are a global leader in fragrance and number three in color cosmetics and our products are sold in over 150 countries around the world.
COTY and its brands are committed to a range of social causes, embraces diversity as well as seeking to minimize its impact on the environment.
You can work in a truly international and dynamic work environment, in a culture based on trust and cooperation with opportunities of continues improvement and learning with the freedom to be yourself.
The team consists of 6 Customer Service Specialist, and you will work closely together with several departments such as sales, supply chain and externals.
All your colleagues are focusing on practical resolutions of customer support, working together in the dynamic environment of work.
YOU ARE A COTY FIT
You like to focus on results. As a Reverse Logistics Specialist, you have a customer centric working methodology, and you get energy from working in a fast-paced, diverse, and international environment.
Other than that, you :
- Superior education grade or University Degree in business related area
- Proficiency in Office package (especially in Excel).
- Knowledge and experience in SAP.
- 2-3 years of experience in Customer service management, accounts receivables management
- Master the English language on fluid level.
OUR BENEFITS
As our Customer Service Specialist, some of the benefits you will receive are :
- A salary that matches your knowledge and experience
- Meal support / voucher
- Omni-Working : Hybrid flexible working model enabling employees to balance remote and office-based work and promote work / life balance.
- Benefit
RECRUITMENT PROCESS
- A telephone / online introduction.
- A first online / in-person interview
- A second interview
- You will receive a proposal with the terms of employment.
ABOUT COTY
Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care.
At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer.
We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self.
Join us in making over the world of beauty!
For additional information about Coty Inc., please visit www.coty.com / your-career .
