Customer Service With Dutch/Danish/Norwegian Or German Barcelona (Barcelona)

Are you looking for your next challenge? From IMAN Temporing we can help you!! We are looking for full-time agents (39h/week) with an advanced level of Dutch, German, Danish or Norwegian (C2) and an intermediate level of English (B1) You will be providing customer support for a well-known multinational. #Conectamoseltalentoconlasoportunidades Your responsabilities: o Handle inbound contacts (telephone calls, emails, and letters) from customers seeking information or assistance. o Provide accurate and timely responses to customer queries regarding products, services, and company policies. o Utilize resources and materials to effectively address customer inquiries and guide them through relevant processes. o Handle website-generated contact forms and provide support through digital channels. o Maintain a positive and friendly tone while engaging with customers, ensuring a high level of customer satisfaction. o Deal with all calls in accordance with the applicable Service Levels and the Guidelines/Call scripts provided by the company. Offer: - 6 months contract with us + unlimited contract directly with the company - Schedule: 8 a 16h, 9 a 17h, 11 a 19h (39H weekly) - Salary: 22.046,13 € gross/yearly - The position requires uninterrupted presence at the office during the first 6 months. After, hybrid model (2 weeks a month presentially). However, you must be flexible.

- High school diploma- C2 Norwegian, Danish, Dutch or German- B1 English- Experience working in contact/call center