DirecciónDescription
We are looking for a Specialist to join our Scaled Advisory Solutions Customer Success team in onboarding, setting up, and driving our client s platform, an employment-focused social media platform, product usage with customers.
It’s an exciting role as you will work with customers through their onboarding journey and act as a consultant to share best practices for embedding into their talent acquisition strategy.
Primarily, you will focus on the setup and onboarding of customers onto the tool, tracking client engagement with the product, encouraging product setup and guidance through that process, and troubleshooting and resolving issues.
Responsibilities : Provide quality assurance, by checking all client product integrations are completed.Help triage troubleshooting tickets and track progress for pilot program setups.
Deliver customer value by ensuring our customers are successful with platform hiring in terms of adoption, usage, and engagement.
Maintain a deep understanding of the biggest employment-focused social media platform products to effectively guide customers on best practices.
Track client onboarding milestones and achieve goals related to customer license activation and user engagement on the platform.
Track and record customer activity in a timely manner in systems of record (e.g. CRM system).
Requirements
1 Year of experience in BPO / client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, and Project Management (Desirable).
Fluency in English, Mandarin and Cantonese both written & verbal.Understanding basic sales concepts in the corporate sector.
Experience analyzing data, trends, and client information to identify product or service growth opportunities.Expert knowledge of MS Office (Outlook, Word, PowerPoint, and Excel).
Language : Mandarin and Cantonese fluent spoken + English Hours : 9-6PM SGT. Barcelona 2 am to 11 am (consider day light saving , changes will happen).
Shift will be permanent 9 to 6 based on Singapore time regardless of daylight saving in Barcelona. Night shift allowances will be given.
Offer
Type of contract : Indefinite. Work schedule : Hybrid (after the nesting period). Annual compensation package : 22.400€ (18.
000€ as base salary + 2.000€ Language bonus + 1.200€ as a KPI bonus to be split in 4 payments based on KPIs + 1.200€ as corporate perks).
