Dirección
forma de trabajo
SalarioKey Responsibilities:
- Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
- You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
- Offering an omnichannel service to our consumers via telephone, email, chat, and social media
- Developing a sound understanding of the products and services offered by our client
- Embrace our company values and act as a brand ambassador
Requirements
- A fluent level of French and Italian with exceptional grammar and spelling skills
- High level of English (both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem solving
Benefits
- Start date: 28th of March 2024
- Contract: Temporary - 3-month contract with the view to be extended to a permanent contract
- Full-time: 39 hours/week
- Working days/hours: Monday to Friday, from 9 AM to 6 PM
- Salary: €19,400.00 per year
- Bonuses: 30% Discount on New Balance products + Monthly performance-based incentives
- Holidays: 2 holidays accrued per calendar month
- Bank Holidays: Extra Pay + an extra day off
- Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home
- Training: 8 Days of Full-Time paid training from the office (Mon-Fri) - 10:00 am - 19:00 pm
- Office location: Barcelona (La Sagrera)
Other benefits:
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program: Bring a Friend and get a Referral bonus
- Access to LinkedIn specialised training & courses
