Dirección
forma de trabajo
SalarioOur Client believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.
Key Responsibilities:
- Working collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional way
- You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
- Offering an omnichannel service to our consumers via telephone, email, chat, and social media
- Developing a sound understanding of the products and services offered by our client
- Embrace our company's values and act as a brand ambassador
Requirements:
- A fluent level of German with exceptional grammar and spelling skills
- High level of English (both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem solving
Benefits:
- Start date: 28th of March 2024
- Contract: Temporary - 3-month contract with the view of being extended to a permanent contract
- Full-time: 39 hours/week
- Working days/hours: Monday to Friday - 9:00 AM to 6:00 PM
- Salary: 19,400€ gross per year
- Bonuses: 30% Discount on New Balance products + Monthly performance-based incentives
- Holidays: 2 holidays accrued per calendar month
- Bank Holidays: Extra Pay + an extra day off
- Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home
- Training: 8 Days of Full-Time paid training from the office (Mon-Fri): 10:00 a.m.–19:00 p.m.
- Office location: Barcelona (La Sagrera)
- Other benefits:
- Best-in-class people engagement activities and programmes.
- Ongoing training and development are an opportunity for you to cultivate a new and exciting career in a high-growth environment.
- Employee Assistance Programme: free, confidential, and impartial guidance and support.
- Employee Benefits Club: a wide range of exclusive perks and rewards as a valued member of our organisation.
- Option to sign up for Discounted Private Health Insurance.
- Referral Programme: Bring a Friend and get a Referral bonus
- Access to LinkedIn-specialised training & courses
