DirecciónWant to be a part of our team?
Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world.
Although the Dimension Data brand was retired in some parts of the world in , it remains well recognized in the Middle East and Africa.
Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
Working at NTT
The role of Critical Facilities Maintenance Technician is to provide hands-on analysis, maintenance and troubleshooting support of all facility operations within assigned Data Centers.
This will include the installation, repair and maintenance of critical and non-critical mechanical and / or electrical machinery and controls located in the interior and exterior of the building(s).
Key Role and Responsibilities :
- Operate and maintain critical and non-critical Data Center infrastructure, equipment and systems.
- Receive and execute work orders for preventative and corrective maintenance on critical systems, electrical systems and building physical structure.
- Conduct routine inspections on the equipment rooms, Data Center, UPS room and production areas.
- Monitor and assess all equipment and installations in the facility to ensure that they are in good working condition.
- Coordinate with building administration to ensure common area and list services are efficiently provided to clients.
- Monitor housekeeping program for assigned facility aligned to client requirements, NTT standards and industry best practices.
- Coordinate with client on housekeeping schedule and specialized work (Carpet, cleaning pest control).
- Assist with reporting of facility management operations and required metric reports to management.
- Assist in arranging security guidelines for security and closed-circuit television for client approval.
- Monitor power, cooling capacity, and environmental conditions within the data halls
- Work with a team of CFTs to deliver total availability (% uptime) while minimizing risks.
- Troubleshoot and document technical issues, escalates as appropriate, and ensure issue resolution.
- Maintain strict adherence to change control activities.
- Adhere to all local and relevant safety laws, corporate governance and principles, etc.
Knowledge, skills and attributes :
- Familiar with building management systems (BMS / EPMS) and data collection
- Understanding of the engineering design and operational aspect of all electrical systems
- Able to adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation
- Eager to respond promptly to customer needs and solicit customer feedback to improve service
- Ability to follow instructions and respond to management direction, taking responsibility for actions
- Display willingness to make decisions
- Ability to identify and resolve problems in a timely manner
- Demonstrate accuracy and thoroughness
- Fundamental knowledge of network design and layout as well as low voltage (copper / fiber) cabling
- Good verbal and written communication skills
Academic Qualifications and Certifications :
- High school diploma required
- Degree or equivalent in Electrical Engineering, Mechanical Engineering or relevant discipline
- Electrical or mechanical license, preferred
Experience required :
- Demonstrated experience in mission critical environments (electrical or mechanical critical facilities support)
- Facilities or building maintenance demonstrated experience
dimensiondatacareers
What will make you a good fit for the role?
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
