Delivery Advisor - Iurreta

• Take over the customer once the order has been placed and guide them through the delivery process 
• Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process 
• Create an ownership solution for customers who have made their purchase without previous interaction with Tesla 
• Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process 
• Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines 
• Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise 
• Ensure that all required documentation is completed accurately and on time 
• Closely adhere to all processes to ensure a speedy revenue recognition and cash collection 
• Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience 
• Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction 
• Conduct vehicle handovers and  
• Meet or exceed delivery targets and performance metrics 

General duties:

• Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment 
• Good problem-solving skills, with the ability to anticipate and address potential issues before they arise 
• Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues 
• Ability to explain complex topics to customers in simple terms 
• Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time 
• Ability to work independently and as part of a team 
• Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience