Digital Adoption Specialist

Perfil buscado (Hombre/Mujer)
Digital Adoption Content:
• Creation of Digital Adoption content in line with business objectives and new functionality requirements.
• Working with Global Change Lead and key stakeholders to ensure the best Digital Adoption approach is utilised, providing solutions to complex business requirements.
• Maintain and manage the content planner, ensuring tasks are updated and moved through the stages as required.
• Liaise with content creators to ensure content is created, translated and pushed live on time and adhering to existing governance rules.
• Manage the auto-testing process ensuring that any broken content is fixed in a timely manner.
• Maintain and organise the DAP dashboard of content, ensuring content is correctly filed.
Technical:
• Work with DAP Customer Success Lead (external) to implement new Digital Adoption technical solutions, liaising with internal technical teams to ensure all requirements are met and delivered.
• Liaise with the CC delivery team to move updated DAP code through the different CC environments as required.
Reporting:
• Work with the Global Change Lead to create KPI dashboards and insights for all key projects and change activities.
• Track and monitor weekly progress of key projects and alert key stakeholders if any action is required.
• Prepare DAP reports as per business needs.
Collaboration and improvement:
• Identify and participate in continuous improvement activities, including the latest improvements in the industry.
• Be the point of contact for all DAP related queries from the business.
• Prepare meeting presentations, liaising with stakeholders to ensure all content is up to date.
• Multinational company |Experience as Digital Adoption Specialist
• A natural excitement and ability to learn technologies, exploring the ´art of the possible´.
• The skills to translate complex business processes into digestible content for the business.
• The ability to independently manage several projects simultaneously and operate under tight deadlines.
• Strong technical and analytical skills with a hands-on approach to problem solving.
• A desire to ´own´ the day-to-day management of a platform (configurations, set-up etc.).
• Experience working with a CRM platform.
PageGroup SSC- Barcelona
• Join into multinational company
• Flexibility
• Benefits package
• International environment