Director Of Rooms

Job Description

What you'll do...

• Coordinate the organization and administrative functions in all areas of the Rooms Division : Front Office, Guest Services, Housekeeping and Laundry.
• Daily management of Rooms Division - ensure clear communication with and amongst departments to provide complete guest and team member satisfaction.
• Continuously evaluate performance of each Rooms Division and taking corrective actions when necessary.
• Establish and champion SLS specific Standard Operating Procedures (SOP’s) for the Rooms Division.
• Attend, lead, and participate in various hotel and departmental meetings.
• Conducts interviews for all corresponding departments.
• With Executive Committee, determine strategy, training and tools needed to ensure the sense of empowerment necessary for team members to provide exceptional guest service.
• Facilitate the training and development for Rooms Division team to the SLS and Ennismore standards and style.
• Monitor and review guest comments and feedback to identify areas for improvement.
• Respond directly to guests as necessary.
• In partnership with Hotel Manager, monitor daily availability and occupancy and communicate with Revenue to resolve any challenges.
• Participates in Fire Safety and Loss Prevention programs.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for everyone on the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service.

Qualifications

What we're looking for...

• Experience in Hospitality, Restaurants and Nightlife required.
• Minimum three (3) to five (5) years of progressive experience in hotel industry, preferably in an upscale or lifestyle brand hotel.
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
• A proficient understanding of Computer systems such as : Opera, Microsoft Word, Excel & Outlook, point of sale systems.
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You have a solid understanding of local legal compliance requirements.
• You make people feel good - your team, guests and colleagues alike. You make a positive impact.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart.

Ennismore is a joint- venture with Accor, formed in 2021.