DirecciónDyson is aglobally recognised, premium household name. They’re market leadersin design and technology and regularly launch outstanding productsonto the market, such as the Dyson hair wrap, fans, and vacuumcleaners.
We’re looking for a B2BAftersales Agent who will cover the UK& Irish markets . You will be part of a Teamcomprising of regional Business Development Executives, VerticalSales Managers, and a member of the Dyson Professional MarketingTeam.
Tasks
- Handling inbound calls and emails providing technicalsupport and troubleshooting.
- Analyse customerissues and work towards providing appropriate solutions,coordinating with relevant departments or teams asnecessary.
- Ensure effective follow-up andfollow-through on customer inquiries and problem resolution tomaintain customer satisfaction.
- Identifyrecurring issues and proactively work on process improvements toprevent similar problems in the future.
- Collaborate with the Field engineer teams to ensure asmooth handover process from the sales phase to the aftercarephase, ensuring a seamless customer experience.
- Meet or exceed targets, demonstrating consistentachievement of assigned targets, objectives and KPIs.
- Managing additional administrative tasks including stockinventory, creating spare parts quotes, process orders &reporting.
Requirements
- C2 level of both spoken & writtenEnglish.
- Excellent communication andinterpersonal skills, with the ability to build rapport andinfluence decision-makers.
- Previous experienceworking with Salesforce software is a plus.
- Ability to work collaboratively in a team environment andleverage internal resources effectively.
- Proficient in Microsoft Office, in particular Excel andOutlook.
- Self-motivated, target-driven, andresults-oriented mindset.
- Previous experienceworking in an international contact centre environment withknowledge of customer service.
Benefits
- Starting date : January2024.
- Contract : Permanent (1-month probation period).
- Salary : 21.000€ gross peryear.
- Workinghours : Full Time (39 hours per week) - Monday toFriday between 9 am & 6 pm.
- Work Model : Hybrid workingmodel.
- Fully PaidTraining that optimally prepares you for your job -2 weeks duration (office-based).
- 24 holiday days per year ona full-time basis.
- Best-in-class people engagement activities andprograms.
- Ongoing training anddevelopment and an opportunity for you to cultivate a new and exciting career in a high-growthenvironment.
- Location : Barcelona,Spain
CPM International has aglobal presence in over 30 countries. We offer multilingual supportin various languages tailor-made to the needs of our diversemarkets.
We focus on customer service, sales, and technical supportsolutions for clients worldwide.
CPMInternational believes in creating an open workplace, celebratingdiversity in all forms, including gender, race, religion,disabilities, and sexual orientation.
We are committed to providingequal opportunities and ensuring everyone feels included from thevery start of their journey within CPM.
CPM International has a globalpresence in over 30 countries. We offer multilingual support invarious languages tailor-made to the needs of our diverse markets.
We focus on customer service, sales, and technical supportsolutions for clients worldwide.
