EMEA Aruba Supervisor Role

EMEA Aruba Supervisor Role

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

   

Job Family Definition:

Please view the sub-family description (e.g. for Inside Sales Account Managers, Inbound & Support, Outbound & Supervisors) below the management level definition of the Workday job profile. 

Management Level Definition:

Applies intermediate subject matter knowledge to solve routine issues within established guidelines. Typically supervises non-exempt individual contributors in single functional area. Provides immediate supervision to a small tactical team of non-exempt employees engaged in supporting the day-to-day efforts of the department. Employees are usually all direct reports. Requires mentoring and guidance on handling new situations. Escalates issues where known precedent has not been established.

Outbound & Supervisors: Encompasses supporting and/or selling within the company's installed base as well as non-company accounts for expanded wallet share and to achieve assigned product quota. Builds customer confidence in the company's remote sales capabilities, from procurement to senior levels of customer management. Drives opportunities from qualification to close and promote the benefits of direct e-business transactions or inside business support to prospective customers.

Responsibilities:

• Supervises a group of Inside Sales Representatives responsible for contacting customers via telephone for the purpose of selling products, services, and supplies or demand generation, to achieve unit goals and/or Sales Representatives responsible for managing incoming customer calls and orders. Achieves unit revenue and expense objectives within assigned area.
• Assists in the recruiting, training and development of employees (new hires, college hires, Inside Sales Representatives (Outbound).
• Responsible for the supervision of sales related activities and resources needed to facilitate the day-to-day efforts of the department and to achieve the business plan.
• Applies subject matter knowledge to solve moderately complex issues with established guidelines.
• Works cross-functionally with Inside Sales Managers to assist with business plan development
• As dictated by segment direction, may be responsible for driving outbound marketing campaigns, installed base initiatives, demo seed unit program, and additional projects as required by sales organizations.
• Responsible for employee career development, compensation, performance goals, monitoring and coaching, training, and new hire development.

Education and Experience Required:

• University or Bachelor's degree preferred.
• Demonstrated experience supervising inside sales, including success in achieving progressively higher quota or other sales related goals.

Knowledge and Skills:

• Solid day-to-day supervisory skills overseeing the productivity of a sales team.
• Conflict resolution skills.
• Coaching skills Solid understanding of sales process.
• Good communication skills and Inside Sales skills working directly with customer and cross functional teams.
• Must have ability to handle unique situations.
• Must be a team player and juggle multiple tasks and competing priorities.
• Project management skills.

Impact/Scope:

Typically manages 10 Inside Sales Representatives.

Complexity:

Typically manages 10 Inside Sales Representatives.

Accountability, Accountability, Active Learning, Active Listening, Assertiveness, Bias, Building Rapport, Buyer Personas, Coaching, Complex Sales, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Interactions, Design Thinking, Empathy, Financial Acumen, Follow-Through, Growth Mindset, Identifying Sales Opportunities, Industry Knowledge, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 6 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales

Job Level:

Supervisor_1

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.