Erp 2Nd Level Technical Support

Key Responsibilities and tasks:

• You work as contact person for our international Sales Units in support and consultation of SAP B1 questions.
• Receiving support and incident requests from our customers.
• Maintaining our ticket system as well as Frequently Asked Questions (FAQs) and other documentation.
• Direct communication with our customers as first contact person in case of malfunctions.
• Close cooperation with 3rd level support and external supplier / partner.
• Collaborate with operations department for guidance and support, including technical direction and partially administration.
• Act as in-house/ central IT Application Management Expert and champion for our ERP System.

Working Experience:

• You have experience working in an ITSM environment and ITIL practices.
• Some experience in the area of SAP Business One or NAVISON... implementation, development or support experience.
• You've experience working on international and multicultural environments.

Professional skills:

• You have experience with SAP Business One or comparable medium size ERP systems.
• First steps in SAP HANA or MS SQL are beneficially.
• You win us over with your high awareness of quality, you think inter-divisionally and result oriented.
• Your customer awareness is a success factor.
• You have an independent and structured way of working.

Full job description at

https://montareloconsulting.com/W1/blog/sap-business-one/

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