Field Technician Enflex

MISSION OF THE POSITION : Remote or on-site assistance to customers in the case of breakdown, maintenance or Enflex machines installation.

Main tasks and direct related responsibilities :

• Troubleshoot and diagnose breakdowns (mechanical / electrical) on Enflex machines already installed, using test instruments and also from non-technical descriptions provided by customers.
• Prepare comprehensive service reports, time sheets and expense reports in a timely and accurate manner.
• Perform updates and preventive / corrective maintenance plans at the customer's site. Be an active part of the SAT following an upgrade, modification or maintenance plan.
• Supporting customer technical issues through remote support (when not travelling).
• Installation of Enflex machines at customer site.Relations : internal and externalInternal (short list of main depts or areas) : Customer Service.

External (short list of main external points of contact) : Customers. Disponibilitat per viatjar. anglès (parlat superior, escrit superior)