Provide ongoing training and development support to ensure a problem-solving and customer-centric mindset is applied and effectively utilized across Tesla
Facilitate instructor-led training, on the job training and support to service personnel such as Parts Advisors, Service Advisors, Virtual and Mobile Teams
Manage the operations of the regional training facilities including, but not limited to: training schedule, fleet management, inventory maintenance, daily operations, etc
Maintain expert knowledge of the most current products, customer service methods, processes. techniques, and best practices
Serve, coach and mentor a network of Service Coaches within market to enhance core capabilities and ensure continuous process improvement
Maintains close relationships with partner teams and stakeholders such as Service Training EMEA, Field Technical Operations, Talent & Development
Play a key role in projects led by the training team in the region that aim to continuously raise standards and provide specialized support to service
Solicitud
3+ years’ experience in a customer facing role. Training Facilitation and coaching experience preferred
Demonstrated ability to overcome roadblocks and proactively problem solve with minimal oversight
Automotive, customer service, or learning & development education or equivalent in experience and evidence of exceptional ability
Thrives working independently; also able to contribute strongly as a member of a high performing team
Strong facilitation and interpersonal communication skills required.
Excellent verbal and written communication skills, a demonstrated confidence and professionalism in working in a customer-facing role
Must have a valid Drivers License and the ability to travel at least 50% of the time
Refer code: 670932. Tesla - El día anterior - 2024-02-02 08:45
Dirección
forma de trabajo
