Financial Operations Graduate/Entry Level

Ebury is a hyper-growth FinTech firm, named in as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

Financial Operations Graduate

Ebury León Office - Hybrid : 4 days in the office, 1 day working from home - Evening -shift working hours in every third week from Monday to Friday

The Role

We are looking for a Financial Operations Graduate to work in the Operations department within our Ebury León office.

Responsibilities :

• Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs.
• Completion of payment beneficiaries, in accordance with internal processes.
• Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, with empathy and enthusiasm.
• Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes.
• Take responsibility for assigned tasks and demonstrate end to end ownership.
• Creation and manual enrichment of transaction reporting files.
• Reconciliation of client funds, FX settlements and internal cash movements sent and received across Ebury’s network of bank accounts.
• Investigation of unallocated and / or non-received funds, and rejection or escalation as required.
• Funding client trades, where manual funding is required.
• Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI.
• Conduct basic updates on client information adhering to the relevant processes and procedures.
• Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed.
• Adhere to all internal policies, processes and procedures.
• Meeting quality standards and Adherence to SLAs.
• Offer where applicable and seek feedback, learn from mistakes.

Requirements :

• Practice good office etiquette through punctuality, attendance and behavior.
• Proactive, with the ability to work within strict time-frames and under pressure.
• Diligent, with good attention to detail.
• Good communication skills, both written and verbal.
• Co-operative, and comfortable working in a team environment.
• Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures.
• Motivated, with a desire to make Ebury a success.

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