DirecciónJob Description
Summary of responsibilities :
Reporting to the Reception Manager, essential job functions and responsibilities include, but are not limited to :
Develop motivation and HEARTIST spirit
Ensure the training, animation and coaching of our talents
Organize the stay of our clients from their arrival welcome home! We were waiting for you ! until your departure thank you for choosing us! We hope to see you soon ! reaching the hearts of our future FANS
Monitoring the satisfaction of our clients during their stay and easily resolving any situation
Encourage upselling and cross-selling
Monitor compliance with the department's quantitative and qualitative objectives
Efficiency in communication and coordination both inside and outside the department
Ensure the good conditions of your environment
Continuously ensure sustainable development
Consistently offer professional, friendly and attractive service
Direct and manage the daily activities of the maintenance department and ensure all standards are followed.
Help meet the department's quantitative and qualitative objectives.
Supervise debtors, daily cash balances and billing.
Ensures that the workplace is in good condition (order, cleanliness, functioning of the facilities.
Ensure the environment by ensuring recycling and energy savings.
Other assigned tasks
Work Experience
What do we expect from you? :
May you be a charismatic and heart-warming leader who always strives to make our clients and talents feel welcome.
We need you to spread the HEARTIST spirit to the rest of the team, encouraging, leading and motivating them to turn our clients' stay into a unique and memorable moment! We need you to create FANS clients with the team!
Aptitudes :
Proactive person, with initiative, resistance to stress, Solution-finding abilities , ability to anticipate future situations or needs, who develops creative and bold actions to generate improvements.
With leadership, your mission will be to integrate, train, motivate, support and supervise our talents. It will promote a good work environment and good inter / departmental relations.
Easy going professional , who has the ability to connect with other people, good communication skills and active listening.
Business Agile, who has initiative and implements and promotes the brand and hotel projects. May you transmit the Life Genius spirit to the team
Benefits
Why Accor?
We are much more than a world leader. At Accor, we welcome you as you are and encourage you to find a career and a brand that suits your personality.
We support you to grow and learn every day, ensuring that work gives your life purpose, so that during your journey with us, you can continue to explore all the limitless possibilities of Accor.
By being part of Accor, you can write every chapter of your story and together we can imagine the hospitality of tomorrow.
Discover the life that awaits you at Accor! Do what you love, care for the world, dare to challenge the status quo.
What's in it for you :
Learning programs through our applications and the opportunity to obtain job certifications
Employee benefits card offering discounted rates on Accor worldwide
Opportunity to develop your talent and growth around the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities.
