DirecciónJob Description
- Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
- Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
- Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex.
- Learn to ensure accuracy of reservations in respect of depositing information, billing / credit details, VIP / Guest special requests, room rates and guest information.
- Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
- Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
- Work together with trust so that colleagues and management meet the goals of the department / Hotel.
- Take responsibility to ensure all required tasks are completed accurately and within given time frames.
Qualifications
- Is currently enrolled in a MBO hotel / tourism or Hotel Management.
- Is known as enthusiastic, hospitable, team-builder, stress-resistant and representative.
- Has passion for the hospitality.
- Does not have to be a specialist already, but you are eager to learn.
- Speak English, and Spanish, French is a plus.
- Is available for at least 6 months, 5 days per week, 40 hours of practice per week.
Additional Information
- A trainee allowance of 600€ per month.
- One meal per day.
- A dynamic internship where you will experience the whole Front Office department.
- Working in a young and enthusiastic team.
- Working in a hotel chain with many opportunities.
- Excellent opportunities for internal training and schooling during the internship.
- Excellent international career development opportunities after your internship.
Hace menos de 1 hora
