German And English Speaker Helpdesk (Las Palmas)

Hi,
We are looking for a level I customer service agent for an expanding client company.
Where? In one of the most attractive places in Spain: Las Palmas.
If you speak German and English to a high level, don't miss this offer.
What tasks are you expected to perform?
- Communicate frequently by phone, email and web with customers, offering them a solution to their problems
- Differentiate less urgent problems from more urgent ones, solving them in order of importance
- Identify any gaps in the helpdesk's problem solving and draft knowledge base documents
- Actively participate in all training activities including those in support of new technologies
- Through constant collaboration with all department staff, promote and reinforce customer service values
- If problems arise that could not be solved, report them to the designated (customer) service managers
What we are looking for:
- C1-C2 language knowledge: German + English
- Ability to work with a focus on results
- Good communication, teamwork and customer focus skills
- Basic knowledge of PC (office etc.)
- Availability to work shifts: 7x24 (nights and weekends from home)
What do we offer?
Possibility of joining a team. We offer a six-month contract initially. If at the end of this the working relationship has been mutually satisfactory, you can join as an employee of the company.
Holidays: 23 working days per year
You are not left alone. You will have a training period of about 3 weeks with an employment contract
A multicultural and stimulating environment