DirecciónSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius.
Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it.
Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.
Are you ready to join us?
What do we have to offer?
- An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.
- A dynamic environment : flexible working hours and working from home everything is negotiable
- Learning opportunities : through an individual development plan and professional training
- Career growth : whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
What do you have to offer?
- Build expertise with focus on the customer - have the curiosity and eagerness to be close to trends and innovation and to develop and make this expertise available for customer solutions.
- From Service transaction to Customer journey, can assess the client’s situation, fundamental wishes and needs, also in unstructured context, and to add more value than the customer expected throughout the full customer journey and over omni channels.
- Have the ability to collaborate effectively without boundaries (across teams, countries, languages, tools) colleagues, customers and network with his / her expertise, confidence and style.
Which task can you expect?
1. Troubleshoot customer issues utilising the appropriate people or resources required for a prompt resolution.
2. Build customer relationships to ensure maximisation of future revenues and business profit.
3. Understand and anticipate the customer needs and environment and support the recommendation of value added’ solutions to the customer.
4. Manage external strategic third-party partner and supplier relationships.
5. Support the management of internal inter departmental relationships and senior management team stakeholders.
6. Identify potential strategic and commercial opportunities and solutions for SD Worx to offer its target markets.
7. Work proactively as a team member across the department, offer coaching and support to junior members of the practice as necessary.
8. Impart technical knowledge to contribute to product development.
9. Maintain budgetary responsibility for all implementations or cost centres under their control.
10. Champion and make recommendations for the SD Worx Implementation Framework and supporting
methodologies so they evolve in line with corporate strategy and new service propositions.
11. Act as Implementation role model and promote the corporate strategy, SD Worx Values and
ensuring a highly motivated team environment is created so that clients receive excellent service and support thus maintaining customer NPS.
12. Establish, maintain and follow procedures within the team that satisfy company and ISO 9001 requirements.
13. To comply with SD Worx Security Policies for the maintenance of confidentiality, integrity and availability of information and to correct personal data.
14. Support the identification of additional revenue opportunities with clients and prospects and support the transition from sales to implementation.
15. Understand SD Worx strategy and the SRP and LRP objectives ensuring all resources under their management are informed of the strategic direction for the organisation.
16. Recommend modifications to our Product set and understand the Product Roadmap.
17. Contribution to day to day management of the Implementation community and champion’s development, succession planning and performance management activities against the Implementation skills framework.
18. Where appropriate, undertake full line management responsibilities for individual consultants, or a team, including recruitment, performance management, resource assignment, sales pipeline review and revenue forecasting, personal development planning and other line management activities to drive objectives, drive internal progression and support colleague engagement.
From many places, we work as one, moving from better to best together.
SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.
